To check the status of your order,Β go toΒ Account.Β Hereβs what you willΒ see:Β
Preparing for Shipment:Β This meansΒ weβre currentlyΒ processing and packing the goodies for your pet.Β Youβll receive an email to let you know we received your order.Β WhenΒ your order ships, weβll sendΒ anotherΒ email with tracking information.Β
Shipped:Β Your order has left our warehouse.Β WithinΒ 24 to 48 hours,Β you will alsoΒ seeΒ a link to track your package.Β
Delivered:Β Your order has arrived!Β Orders are delivered 7 days a week before 10 p.m.
How do I cancel or change my order?
A message about current events:Β Our teams are focused on serving as many pet parents as possible, and dueΒ to high demandΒ for essentials, weβreΒ temporarilyΒ not able to change existing orders.
If your order hasn't shipped yet, you can cancel it from your account. Go toΒ Orders, click on the order you want to cancel, and click the "Cancel This Order" link.Β Β
If youΒ need help canceling your order,Β pleaseΒ contact usΒ with your order number.Β WeΒ will resolve it as quickly as possible so that your experience is simple and worry-free.Β IfΒ we have already processed your order, we may not be able to cancel it. In thatΒ case,Β we willΒ issue you a refund.Β We also accept returns within 365 days of purchase
When will my payment method be charged?
After placing your order you will receive an order confirmation via email. Your payment method will be charged automatically on the date the order is shipped. The earlier pending charge which appeared when you placed an order will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.
How do I request a return or replacement?
Our return policy worry-free: If you're not 100% satisfied with your pet supplies, you can return them within 90 days of purchase.Β Β If you would like to request a return or replacement, pleaseΒ contact usΒ with your order number.
super-petmart.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation,Β super-petmart.com does not take title to the refunded item.
