To check the status of your order, go to Account. Here’s what you will see:
Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.
Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.
Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.
How do I cancel or change my order?
A message about current events: Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, we’re temporarily not able to change existing orders.
If your order hasn't shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the "Cancel This Order" link.
If you need help canceling your order, please contact us with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 365 days of purchase
When will my payment method be charged?
After placing your order you will receive an order confirmation via email. Your payment method will be charged automatically on the date the order is shipped. The earlier pending charge which appeared when you placed an order will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.
How do I request a return or replacement?
Our return policy worry-free: If you're not 100% satisfied with your pet supplies, you can return them within 90 days of purchase. If you would like to request a return or replacement, please contact us with your order number.
super-petmart.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, super-petmart.com does not take title to the refunded item.